A NatWest survey reveals that 99% of UK telecom and utility providers have experienced payment disruptions, with 23% reporting that payment processing challenges are actively deteriorating customer experience. Legacy infrastructure and fragmented data are driving friction in billing systems, prompting industry calls for modernization. Meanwhile, cross-border payment infrastructure remains fragmented globally, disproportionately affecting migrant workers and gig economy earners who depend on reliable international transfers, according to Thunes executives advocating for real-time, transparent payment systems across 140-plus countries.
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